Refund and cancellation policy

One-time packages

You may request a full refund within 14 calendar days of purchase provided no deliverable has been delivered. Delivery means the agreed document or content package has been made available to you through a shared link; Local Launch also includes publishing and handoff.

After a deliverable has been delivered, refunds are not provided under this cancellation policy. Up to two consolidated revision rounds are included within the agreed scope, requested within 14 days of delivery. New pages, new topics, and changes outside the agreed scope are separately quoted. The cancellation window can end earlier than 14 days if delivery occurs; this is not a post-delivery satisfaction guarantee.

Search Growth pilot

Search Growth is $119/month plus $99 setup: branded blog hosting and four reviewed articles monthly, approval and publishing, relevant opt-in network features, and reporting after authorized data connections. This is a pilot; billing begins only when the blog is live and the contracted services are operational. Cancel before the next renewal to stop future billing. Paid-period content remains owed. Existing prepaid customers retain agreed commitments. The former content-only subscription is closed to new sales.

Legacy prepaid plans

Existing customers retain their original agreed price, delivery scope, and prepaid content commitments. We will confirm the remaining delivery and renewal schedule for any legacy cancellation; we do not convert existing customers to the new offer without their agreement.

Request help

Email hello@atownjam.com with your order details and the request. Eligible refunds return to the original payment method. These policies do not limit rights that apply under law.